Lead Review Analyst I

Company Name:
Liberator Medical Supply
The Lead Review Analyst I will assist the Call Center Director and Lead Review Analyst II with the day to day operational activities and reporting in the Sales and Customer Service Call Center.
Associates or Bachelors degree in business, economics or a related field preferred. High School Diploma or Equivalent and 2-5 years related experience required
Expert organizational, negotiation and communication skills
Ability to work in diverse teams and project environments
Proficient self-starter with expert organizational skills and time management
MS SQL and IVR experience preferred; intermediate to expert level Excel experience required with intermediate MS Word, MS PowerPoint application experienced preferred.
JOB RELATED DUTIES: The Lead Review Analyst I position responsibilities include but are not limited to the following:
1. Running reports, validating data, and tracking performance via internal and external supported software and call center systems
2. Special reporting as directed, requested, and/or assigned
3. Back up administrator for the Noble software system with responsibility for supporting reporting and presentation of dialer statics during daily meetings
4. Assisting with marketing reports from various external sales lead sources to include bringing forward and discussing any applicable trends
5. Assist IT with end user support issues relative to system issues and internal program support
6. Assisting in tracking sales and customer service team member attendance via the internal departmental reporting protocol
7. Formulate recommendations based upon reporting analysis , data and input from departmental management
8. Leading daily meetings and discussions with a sense of confidentiality and professionalism
9. Other duties and tasks as assigned
1. Benefits:
Liberator offers a generous benefits package that includes fully paid medical, dental, and life insurance benefit options, low cost vision care, supplemental insurance options and a Paid Time Off Program.
Company: Liberator Medical Supply, Inc.(subsidiary of Liberator Medial Holdings, Inc.)
Liberator Medical Supply, Inc. is one of Americas fastest growing, leading national providers of direct to consumer medical supplies, with a prime focus on sterile urinary catheters and urological supplies. Liberator also is a leading provider in Ostomy and Mastectomy supplies. We specialize in servicing patients covered by Medicare, Medicaid and private health insurance. Liberator Medical Supply, Inc. is a wholly owned subsidiary of Liberator Medical Holdings, Inc. (LBMH) based in Floridas Treasure Coast on the Atlantic side in Stuart, Florida, Liberator is conveniently located to the Bahamas, Orlando, Miami, and the Florida Keys. We are a rapidly growing, well financed and profitable company providing services to meet the enormous medical supply demand from the aging baby boomer population.
Liberator Medical Supply, Inc. is an Equal Opportunity Employer

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