AR Billing (Returns/Refunds) Team Leader

Company Name:
Liberator Medical Supply
General supervision and leadership of the AR Billing Returns/Refunds team members. The AR Billing Returns/Refunds team members are responsible for reviewing all returned supplies, notating the proper reason and processing any refunds as a result of any product exchanges or returns.
DUTIES: The AR Billing Returns/Refunds Team Leader position responsibilities include but are not limited to the following:
1. Facilitation and follow up of new hire and existing employee development to include departmental training facilitated side by side, detailed review of work product with desk side coaching for errors, and reporting any discovered issues with productivity, training, or policy adherence to direct supervisor promptly.
2. Workforce management to include tracking scheduled and unscheduled attendance occurrences via departmental reporting mechanism, and assigning overtime or shift schedule changes depending on workflow in a timely and responsive manner.
3. Existing team member development to include a minimum of 4 hours per week of scheduled desk side coaching with review of departmental errors and compliance feedback.
4. Utilize tools available to stay current with Medicare, Medicaid, and commercial payer guidelines and procedures for Returns/Refunds Processing
5. Develops and maintains knowledge in Medical Supplies , Medical Coding, and/or Insurance Guidelines
6. Adheres to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes if applicable.
7. Adheres to and enforces all Liberator corporate policies and procedures
15. Active communication with direct supervisor and executive management regarding staff issues, disciplinary action recommendations, 45, 60, 90 day reviews, annual reviews, and daily or weekly team member communications or directives to include ccing management on correspondence provided via e-mail to team members
16. Maintain a positive work atmosphere that embodies Liberators philosophy- professional excellence, teamwork, and integrity.
17. Documents the status of processed refunds in the database system and departmental reporting program
18. Facilitates verbal and written customer correspondence with direct oversight of the refund mailing process
17. Performs other duties and tasks as assigned
Please submit an updated resume with cover letter to . In the subject of the e-mail please write AR Billing (Returns/Refunds) Team Leader Application. In the cover letter please answer the following question: Why are you interested in applying for the AR Billing (Returns/Refunds) Team Leader Position and Why would you be the perfect candidate for this opportunity.

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